Questions To Ask When Interviewing a Prospective Property Management Company

Are your employees licensed by the Department of Real Estate?

Our property managers are licensed by the state of California. In order to maintain that license they must attend classes on a regular basis to stay up to date with current landlord/tenant laws.

Can you supply a sample of your management agreement?

We use the California Association of Realtors Management Agreement. A sample will gladly be provided upon request.

How do you keep up on legal issues and laws?

Our office is a member of the Santa Maria Association of Realtors. Through this membership we receive legal updates and Q&A’s written by attorneys for the California Association of Realtors. We also have the access to CAR staff attorneys to answer questions when they arise.

How do you handle emergencies?

A property manager is never further than a phone call away. When an emergency occurs tenants may call our office 24 hours a day, 7 days a week. When a call comes in after office hours, our answering service will contact the property manager on call. The on call person will evaluate the urgency of the problem and contact the appropriate vendor(s) to resolve it.

Are there any incidental charges (such as serving notices, mark up on repairs, etc.)?

There is no charge for serving notices which pertain to the management of the property.

Hacienda Oaks does not mark up repairs. What the vendor charges is what you are charged.

While marketing your property for rent you may be charged for additional advertising. You make the choice whether or not to place additional ads specific to your property, which are billed to you at our lower contract rate with local newspapers

How long have you been managing property?

We have been managing properties on the Central Coast for over 20 years.